Nivel de satisfacción del paciente basado en el cuestionario Standar Press Ganey.

Abstract

Objective: The purpose of this research was to determine the level of patient satisfaction at the dental clinic of the UCSG and its influencing factors. Materials and Methos: A cross-sectional, observational – descriptive study was conducted. The records and medical histories of patients treated during the B – 2023 semester were accessed. The sample consisted of 100 patients distributed among the Periodontics Clinic, Endodontics, Pediatric Dentistry, Fixed Prosthodontics, and Restorative Dentistry clinics. Measurement Instrument: Press Ganey Questionnaire. Results: The results regarding patient satisfaction with the care provided at the Clinic show a predominantly positive perception. Forty-three percent of patients reported a high level of satisfaction with the care received. “Follow-up of treatment by the dentist” was highlighted as the aspect with the highest patient satisfaction (60%). Courtesy of the security staff was noted, with 13% of patients reporting dissatisfaction in this area. Academic degree was associated with the level of satisfaction (p-value 0.001). Conclusion: The study findings reveal a predominantly positive perception among patients, with a trend toward moderate satisfaction. This trend indicates that while the service provided is generally acceptable, there are clear opportunities for improvement.