Plan de acción para certificación del Hotel Royal Palm Galápagos como establecimiento seguro.

Abstract

This work is based on the current situation that tourism is going through, not only in Ecuador but also worldwide. Due to the COVID-19 virus pandemic, the industry was paralyzed, thus leaving a recession in the economy and putting tourism companies at risk. This is why the World Travel Tourism Council, the World Health Organization and the Centers for Disease Control and Prevention developed global protocols so that traveling can be re activated safely and effectively. This research aims to investigate what are the tourist current needs in order to provide the greatest security and organization when traveling to a destination with greater demand such as Galapagos. Following the line of conscious and sustainable tourism research, the goal is to obtain the Safe Travels seal for safe destinations. Once the operation of the Royal Palm hotel has been evaluated in relation to the protocols imposed by the certificaction, an action plan will be carried out to guarantee compliance with the rules and the certification of a safe establishment can be obtained.