Impacto del Síndrome de burnout y la hipervigilancia crónica en el desempeño laboral y nivel de alerta de los agentes de seguridad privada de la Empresa Franvisep C. Ltda. de la ciudad de Guayaquil.

Abstract

The study identified psychosocial risk factors affecting private security agents at FRANVISEP C.Ltda., primarily linked to long shifts, night work, covering extra hours, continuous surveillance, and significant mental exertion. These factors can lead to physical and mental fatigue, work-related stress, and reduced alertness during the workday. Although widespread exhaustion was not found among the subjects, early signs of emotional and work-related impact were identified. Therefore, it is essential to optimize occupational health and safety prevention strategies. These strategies should focus on managing psychosocial load, organizing work schedules, handling stress, and facilitating physical and mental recovery. Assessments regarding hypervigilance and the Karolinska Sleepiness Scale also revealed alterations in the employees' mental stress, sleep patterns, and alertness levels. Continuous surveillance is considered a significant psychosocial hazard, as the role demands constant monitoring, the anticipation of potential threats, and rapid reactions. Job performance evaluations should consider not only task completion but also the psychosocial circumstances that may influence performance. The use of both qualitative and quantitative data enabled a more comprehensive evaluation of the results. Overall, the study provides a broad, holistic overview of fatigue, exhaustion, alertness, hypervigilance, and performance within the private security sector.