Estudio de caso : transformación organizacional mediante la integración de metodologías ágiles en una empresa de software.

Abstract

This research project analyzes the organizational transformation of a software development company in Guayaquil that currently operates under the waterfall model, a linear approach that generates delays, low visibility of progress, poor communication, and a high incidence of defects. These constraints negatively affect product quality and customer satisfaction. To overcome these problems, a plan is suggested that combines the agile Scrum and Kanban methods with the maturity of the CMMI model to improve work, collaboration between different areas, and foster a culture of continuous improvement and innovation. The ultimate goal is to create a model that increases maturity in software development and strengthens group culture. The study combines qualitative methods such as semi-structured interviews and quantitative methods such as Likert surveys, complemented by thematic analysis and process mapping, to diagnose the current situation and design intervention strategies. There are three parts to the implementation process: a pilot to test the framework, a scaling phase to other teams, and a consolidation phase to make sure that best practices are followed. Training, adding collaborative tools, changing methods, and keeping an eye on things through KPIs are all parts of each phase. This change is expected to cut delivery time by 20% to 30%, cut the defect rate by 15% to 25%, and make customers and teams 30% to 40% happier, all of which will help the company move to a more competitive agile model in a way that lasts.