Impacto de la satisfacción laboral en el compromiso organizacional en teletrabajo en PYMES de Guayaquil.

Abstract

This study aimed to analyze the relationship between job satisfaction and organizational commitment in the context of teleworking in small and medium-sized enterprises (SMEs) in the city of Guayaquil. The research was conducted using a quantitative approach, with a descriptive-correlational and cross-sectional design, applying the deductive method. Data was collected through surveys administered to 267 employees working remotely, using specific tools developed in previous research by Flores (2022) and Pérez Bilbao (1999). The surveys assessed both job satisfaction and organizational commitment levels among these remote workers. The studies revealed that employee job satisfaction significantly affects organizational commitment to the company, but not strongly, as indicated by the correlation coefficient of 0.1142. This implies that, although job satisfaction plays an important role, other factors, such as workplace culture and individual employee characteristics, affect how employees remain committed when working remotely. This research underscores the importance of improving areas such as team communication, employee appreciation, flexible work schedules, and work-life balance. These are considered crucial for optimizing the remote workforce experience among small businesses in Guayaquil and fostering higher levels of engagement.