Implementación de la metodología Lean en la gestión de procesos logísticos en la empresa Schryver del Ecuador.

Abstract

This research aimed to diagnose and improve logistic processes through the application of Lean thinking tools, seeking to optimize resources, reduce waste, and enhance service quality. A mixed methodological approach was applied, combining quantitative and qualitative techniques such as surveys, interviews, and direct observation of all personnel involved in logistic operations. The diagnosis revealed significant deficiencies, including delays due to lack of coordination, repetitive tasks, data entry errors, unnecessary inventory accumulation, and the absence of standardized procedures, all of which lead to time losses and additional costs. Based on these findings, the main wastes were identified according to Lean classification, prioritizing those with the greatest impact on operational efficiency. The improvement proposal focused on tools such as 5S, process standardization, and the implementation of continuous improvement cycles, encouraging active employee participation to ensure the sustainability of changes. Additionally, an economic benefit projection demonstrated that reducing idle times, errors, and duplicated activities would lower costs and increase productivity. In conclusion, the results confirm that the application of Lean methodologies, adapted to the organizational reality, represents a viable and effective strategy to optimize logistic processes and strengthen competitiveness.