Propuesta de mejora del desempeño laboral a partir del análisis de los indicadores de talento humano en la empresa Intercommerce.

Abstract

This research seeks to propose possible solutions to the challenges faced by the telecommunications company. Throughout the study, a strategy is presented to address these problems through the analysis and automation of human talent indicators, with the goal of making resource and process management clearer, more efficient, and results oriented. During the development of the project, it became evident that two of the main problems are the high costs associated with overtime and constant staff turnover. The lack of indicators was identified as a key weakness, as it prevents the company from making data driven decisions. To better understand this situation, a qualitative exploratory methodology was adopted, and semi-structured interviews were conducted with both department heads and operational staff at the company under study. Employee responses confirmed the identified problems and, in turn, highlighted the importance of having tools to measure factors such as work environment, employee performance, training, occupational safety, and payroll management. Based on this diagnosis, the proposal focuses on providing the company with a practical solution that enables it to make strategic decisions and anticipate potential problems. Automating these indicators through Power BI is presented as a viable and necessary option for transforming human talent management and contributing to improved organizational performance.