Integración de la Cadena de Valor a la estructura organizacional por procesos en Prestadoras pequeñas y mediana del servicio de Agua Potable, zona central provincia del Guayas 2022.

Abstract

The issue of drinking water service providers is a fundamental concept because it deals with the very life of the human being in all aspects, especially health and hygiene. The results of service management are reflected from the user's point of view in rates, costs, coverage, immediate attention to claims, water purity, payment coverage, etc. On the side of the providers, the result of the management will be seen in the ability to have permanent sustainable growth, to meet the annual growth in demand for the service. These, at the national, provincial and cantonal level, show that they have reached good standards. This is not the case with Unaccounted Water (ANC), which does not reach the 35% standard set by ARCA, the water regulatory and control body, affecting billing and subsequent collection, therefore, financial management. Unaccounted for Water is part of the Value Chain comprised of collection, conduction, treatment, storage, distribution and commercialization, that is, the ANC bears all this cost, which is not later recovered, affecting the finances of the providers as well as the reinvestment capacity. From there, the basis of this study is taken to design and propose the integration of the Value Chain to the organizational set by processes, in such a way that there is an interconnected fluid between all the processes oriented to the value chain, therefore to the client and to provider finances. The objective of the thesis is to propose a design of integration of the value chain to the management by processes. To achieve this, the inductive method was followed, based on documentary review of evaluative indicators of the drinking water service. Regarding the Theoretical Framework, it was developed based on the Competitive Advantage of Nations by Michael Porter (1991) and subsequent authors derived from the idea proposed by him. As well as from Granados, Espinoza (2009). With the Process Scorecard proposal. It was found as a result that the central problem is indeed the ANC. This result is taken as an example, for the model design that is based on 9 levels, each level with essential outputs that go through all the processes carrying out the activities required to make the value chain a set of efficient and effective processes. Properly compiled level 7 of integration and take you to level 1 of vigilance to start a new journey of adjustments and feedback.