Análisis para la implementación del cuadro de mando integral en la empresa Supplies Depot S.A.

Abstract

The current job market is highly competitive, and companies increasingly face greater difficulty in staying at the forefront of their industries. This is the case for Supplies Depot S.A, which specifically grapples with issues such as customer retention and market adaptation, among others. The objective of this research project was to analyze the implementation of a balanced scorecard at Supplies Depot S.A, to observe its impact in helping the company address its current challenges. An analysis was conducted, considering all the steps involved in implementing a balanced scorecard, which include data collection, filtering relevant data and key indicators, planning and implementation strategy based on the filtered data, and a cost-benefit analysis followed by monitoring the results of the implementation of the mentioned balanced scorecard. It was concluded that the implementation of the balanced scorecard was more than beneficial for the company, as it provided valuable information that significantly improved the company's decision-making process with the goal of resolving its current issues.