Análisis de la incidencia del clima organizacional en el desempeño laboral de los colaboradores administrativos del Hospital General Teófilo Dávila.

Abstract

This work analyzes the organizational climate and its impact on the work performance of the employees of the Teofilo Davila General Hospital. The dissatisfaction of workers is evident due to the drop in performance and a deficiency in attention during the year 2022, generating a tense organizational climate. The general objective was to analyze the influence of the organizational climate on the work performance of administrative collaborators. Information gathering was carried out through field surveys of officials to identify disagreements. The methodology used was mixed, including surveys, individual and normative interviews to measure the organizational climate and work performance. Quantitative and qualitative data were collected, which were analyzed and interpreted to understand the study variables. The research estimates that the organizational climate at the Teofilo Davila General Hospital obtained a general average of 46.22%, with a low degree of risk. The Clarity dimension was identified as representing a critical risk, while the Responsibility dimension was demonstrated to be risk-free. Regarding work performance, a result of 81.27% was obtained, rated as "Very Good" and meeting the established objectives. However, 45% of respondents obtained average scores, indicating room for improvement. In conclusion, this research shows the importance of promoting a good work environment and its impact on the performance of hospital employees. Recommendations were made to improve the work situation, such as constant training, goal orientation, promotion of respect and assertive communication. These actions will contribute to increasing the performance of human capital and maintaining a motivating and productive work environment.