Percepción de la calidad de atención en el área de emergencia del Hospital Básico de Vilcabamba.

Abstract

In health establishments, the emergency area has a high influx of external users who present pathological events of all kinds, being one of the sectors that suffers the greatest saturation of patients, since a systematized process is executed there with a series of steps serially. The objective of this study is to determine the perception of the quality of care in the emergency area of the Vilcabamba Hospital through the use of a questionnaire to establish an improvement plan. To achieve this, the quantitative approach was used as a methodology where the deductive method was applied, non-experimental design of a transversal type and descriptive scope, the sample consisted of 384 users and the instrument was the survey through the use of a questionnaire. Regarding the results, it was found that 89% of the users believe that the quality of care provided by the staff was excellent, only 2% of them have returned to the emergency room for the same problem, 78% perceived a delay in their care, only 3% were given an appointment at the end of the consultation, 4% did not improve their condition with medication. It was concluded that there is disagreement is in the time delay in the waiting room to be treated, the main cause being the saturation of patients in the emergency area that occurs on weekends after 5:00 p.m.