Análisis de la inteligencia emocional y su incidencia en el desempeño laboral en el área de operaciones del sector norte de una empresa operadora de estaciones de servicios y tiendas de conveniencia.

Abstract

The present research was carried out to study the relationship between emotional intelligence and work performance. A non-experimental design was chosen, validated questionnaires and surveys were applied to collect information about the subject at the study site, with a quantitative approach and deductive method. The Perceived Emotional Intelligence Inventory for Adults test and a questionnaire to evaluate work performance were applied. The results obtained showed a moderate positive correlation between emotional intelligence and work performance. Therefore, a program is proposed to strengthen this skill as a tool to improve work performance, since it allows employees to develop essential inter and intrapersonal skills that help them to improve their productivity, decision making and problem solving