Análisis del nivel de satisfacción de la gestión del área de RRHH, en un centro de salud pública del norte de la ciudad de Guayaquil.

Abstract

The objective of this titling work is to know the level of satisfaction of the personnel of the health center in the north of Guayaquil, with respect to the services received by the human resources department, through the bibliographic review the main theories regarding the department are strengthened. of human resources and its main services, as well as the theories of satisfaction that imply the well-being and motivation of the collaborators, a generic survey was applied to measure satisfaction, made up of 15 questions, valued with a Likert scale, once the data, the information was worked on in Excel, it specified graphs that allowed a descriptive analysis, among the main data obtained it was possible to show that 33.3% felt extremely satisfied, and with the same value of 33.3% those who felt somewhat satisfied, Another interesting result is that for 66.7% considering that there is a communication effective communication within his department, another of the analyzes carried out was through a cross-tabulation scheme, to verify the relationship of one variable with another, among the most significant responses were obtained, those who answered that their degree of satisfaction with the health center is very satisfied were those who also answered that they fully agree with respect to their work experience as satisfactory and rewarding, with respect to the benefits received, those who answered that they did not agree with the benefits received, were those who considered that The benefits of the health center are not competitive compared to other health areas.