Productividad empresarial en el área logística : caso Mediterranean Shipping Company periodo 2019-2022.

Abstract

The general objective of the work carried out was to analyze business productivity in the logistics area of the Mediterranean Shipping Company company in the period 2019-2022 to design an improvement strategy, through procedure manuals. For this, a mixed approach, non-experimental design and inductive method was adopted, which allowed collecting information and appropriate theories that show the characteristics of international trade, as well as logistics and business productivity. Structured interviews were used, with open and in-depth questions, applied to three members of the company and two clients. The results of the data analysis indicate that the company has experienced fluctuations in its productivity during this period, mainly due to investment in new projects. An intervention was proposed to improve business productivity in the logistics area of the MSC company during the 2019-2022 period, which includes the implementation of an API, a computer module and a procedures manual. This will contribute to improving business productivity in the logistics area during the 2019-2022 period.