Análisis de satisfacción del usuario interno y externo de la terapia intensiva neonatal de puertas abiertas del Hospital General del Norte de Guayaquil – Los Ceibos.

Abstract

The aim of this research is analyzing the level of satisfaction of both internal and external user of the Newborn Intensive Care Unit (NICUs) With Open Visitation from the General Hospital of the North of Guayaquil - Los Ceibos, this arises as a need to respond to the challenges of continuous improvement that mark the dynamics of hospital management. For this, it is necessary to identify the potential for improvement in the level of satisfaction of internal and external users derived from the implementation of an opendoor NICU. To achieve this objective, a process was followed focused on the development of a theoretical-referential framework about the satisfaction variables of internal and external users of an open-door NICU (humanized care) and the quality of health services to know the current situation of the proposed research topic. Added to this was a process of exploring the perception of satisfaction with the application of open doors in the NICU area. With the information collected from the processes, an improvement proposal was prepared that allows raising the level of satisfaction of the internal and external user that balances both the recommendations evidenced in the theory of hospital management and the results found in the satisfaction survey applied to the internal and external users of the hospital.