Proyecto de intervención eco-sistémico para la prevención del Síndrome de Burnout en Servidores Públicos que atienden casos de violencia intrafamiliar.

Abstract

Chronic stress in the workplace, also known as burnout, has been the subject of a series of investigations that attempt to identify the causes, symptoms, and consequences in workers who have direct contact with users. The present study, which is descriptive, aims to identify whether there are characteristic symptoms of burnout syndrome in public servants who attend cases of violence and work in the Multicompetent Prosecutor's Offices of Guayas; for this purpose, we worked with the total population (50 subjects). The following instruments were applied to collect information: Maslach's Burnout Inventory, Seppo Aro's Symptomatic Stress Scale, and the Recovery Experiences Questionnaire. The results obtained show that more than half of the subjects who participated in this process (66%) present symptoms compatible with burnout. Based on these results, an intervention proposal is developed with the aim of minimizing the negative consequences of this problem.