Evaluación del sistema de remuneración e incentivos del personal de enfermería y la calidad de atención en hospitales de la Parroquia Ximena.

Abstract

The objective of this research project is to evaluate the relationship between the nursing staff remuneration and incentive system and the quality of patient care in hospital establishments to design an incentive proposal based on results. To generate the results and propose the incentives, a methodology is used that is based on surveying 478 employees of the nursing staff of the Teodoro Maldonado Carbo Hospital and 127 users of the hospital, the incidence of incentives in staff satisfaction was evaluated through a linear regression test, with which the results were obtained, and a high level of satisfaction of the nursing staff and users was determined. Regression tests determined a moderate (R2.617) and highly significant (Sig. 0.000) effect between incentives and staff satisfaction. However, the regression test determined that two variables do not affect the level of satisfaction: (a) bonuses and (b) the financial remuneration received. Finally, it is concluded that incentives influence staff satisfaction, so it is important for managers and designers of public policies to focus their attention, especially for staff working in hospitals.