Percepción de la calidad de atención de enfermería en pacientes internados en un hospital de Guayaquil.

Abstract

Objective: To determine the perception of the quality of nursing care in patients admitted to a hospital in Guayaquil. Materials and Methods: descriptive, quantitative, crosssectional study, the CUCACE form is used as an instrument, a population of 147 patients was considered. Results: Perception according to satisfaction dimension, the highest score was 92%, the population perceives that nurse during care keep the privacy of patients, 65% responded that they do not have much freedom in the hospitalization room, 89% of they responded positively to the way nurses carry out their work, in this part of the test there were no negative responses in any of the cases and the majority had positive responses above 60%. Perception according to experience dimension, 93% mention that nurses spend more time with seriously ill patients, 76% report that they do not talk with them, in 51% of patients there is the perception that doctors and nurses do not work as a team and 99% states that the transfer of information between shifts is effective among Nursing staff. Proposal: strategies based on the dimensions of the CUCACE form to improve the perception of quality of care of patients in a Guayaquil Hospital.