Rediseño del proceso de selección de la empresa TramacoExpress Cía. Ltda.

Abstract

The present work deals with the redesign of the personnel selection process of the company TramacoExpress Cía. Ltda. for one based on skills. For the collection of information, a quantitative methodology was used, where surveys were applied to the operational collaborators and the head of human resources to find out their perspectives regarding the current selection process. The results obtained showed discrepancies between the perspectives, because while the head of human resources indicated that there was no problem with the current selection process, some workers pointed out that certain steps of the process were not carried out, and it was even possible to show that some workers didn’t know exactly what skills the needed work in their current position, or knowledge of their functions. All of the above brought with it unfavorable behaviors such as theft, spoilage of merchandise, delays in deliveries, among other things. For this reason, a redesign of the selection process by skills was made, detailing the recruitment and selection policies, the skills required by operational personnel and the steps of the process. In this way, when it is launched, it will be possible to hire the ideal personnel for the company.