Análisis de los factores que determinan el clima laboral en una institución financiera de la ciudad de Guayaquil.

Abstract

The main objective of this project is to analyze the factors that determine the organizational climate in a financial institution in order to elaborate a strategic proposal for employee improvement, for which a descriptive and correlational research methodology has been applied with a quantitative approach and a transversal non-experimental design; subsequently, surveys were applied to a sample of 347 people obtained from a population of 3600 employees of a financial institution, obtaining as a result that the factors with the greatest impact on the work climate are: Collaboration and good treatment, Work motivation and Autonomy and professionalism. The results obtained through the surveys applied to the servers of a financial institution, gave way to the proposal to address the factors identified in the incidence in the work environment, so it is suggested to implement the matrix of occupational risks of psychosocial factors and the implementation of active breaks to improve departmental and interdepartmental interaction; likewise, different strategies are proposed to socialize and apply the risk matrix and the schedule of active breaks, and the biannual evaluation of the work environment of the organization through indicators, in order to identify new factors.