Evaluación de la calidad de los servicios de salud del Subcentro de Salud del cantón Quinsaloma y la satisfacción del usuario.

Abstract

The present investigation titled; ASSESSMENT OF THE QUALITY OF THE HEALTH SERVICES OF THE CANTON QUINSALOMA SUBCENTER OF HEALTH AND THE SATISFACTION OF THE USER is aimed at a broad vision of how the institution works as well as some aspects that can be improved to guarantee the quality of care for the patients who come to it. The main objective of the research is to evaluate the quality of health services in the health sub-center of the Quinsaloma canton, in order to guarantee user satisfaction at the time of receiving care for any pathology that affects their health. The type of research is basic, the research level is descriptive and correlational, the research design is non-experimental, cross-sectional with the quantitative approach. The sample is made up of 110 users. The technique used is the survey, the data collection instruments are two questionnaires applied to the users. For the validity of the instruments, the judgment of experts will be used and for the reliability of each instrument, Cronbach's alpha is used, which should yield a level of reliability for both variables: Quality of service and user satisfaction. The results make it possible to show levels of regular satisfaction in relation to the care received, so the proposal responds to improving the care to achieve user satisfaction in the health sub-center.