La calidad de atención médica percibida por el adulto mayor en el Hospital General Guasmo Sur de Guayaquil.

Abstract

Improving patient care has become a priority for all health care providers with the overall goal of achieving a high level of patient satisfaction. The objective of this research is to establish the relationship between the level of quality in medical care perceived by the elderly and the degree of satisfaction at the Guasmo Sur General Hospital in Guayaquil. It is a descriptive, cross-sectional study with a quantitative approach. The sample was made up of 352 surveys conducted on elderly patients seen at the Hospital General Guasmo Sur de Guayaquil outpatient clinic during the second half of 2019. The data obtained was analyzed with IBM SPSS Statistics 24 software, and Microsoft Office Excel ® 2016 was used for the tables and graphs. The measures applied in this study were average, count and percentage per row. Of the 352 patients evaluated, 172 were male and 180 were female. According to the questionnaire made to the patients, it was possible to define the degree of satisfaction in specific areas at the time of medical care. All categories had a high incidence of positive responses, showing a degree of satisfaction greater than 50% of the total sample, except for one category. It was proposed to establish a plan to improve the quality of medical care for the elderly, consisting of staff training, implementation of practical workshops and gradual quality assessment.