Análisis costo-beneficio para la automatización del proceso financiero-administrativo de comercial, emisiones y cobranzas en la compañía de Seguros Ecuatoriano Suiza S.A.

Abstract

This paper analyzes the times it takes to issue insurance policies requested by clients, because the current process is generated in a long time, which incurs expenses in labor time and stationery. The general objective of the study is to design a process for the improvement of the document management of the commercial, issuance and collections areas of the company in order to reduce costs and improve customer service. were analyzed 418 data that were taken between the second and third week of the month of January corresponding from 15 to 24, the analysis of the current situation details that the average time of the process is generated in 20 days and 65.4% of insurance policies they do not return to the company, for this reason they want to implement an application so that the client can view the status of their request and when their insurance policy is issued, they can sign it electronically. According to the study of the financial statements with a 5-year projection with the implementation of the proposal, a growth of the internal rate of return of 66% is observed, which indicates that the study proposal is feasible to be implemented in the company.