Propuesta de un plan de mejora del servicio hotelero para personas con discapacidad física. Hotel Ceibo Real. Portoviejo.

Abstract

The present research project proposed as a general objective to develop a plan for improving the hotel service, oriented towards the universal accessibility of people with physical disabilities. Hotel Ceibo Real de Portoviejo, having as context of study the important development of the tourist industry in the last decades and the high demand of hotel services of a significant sector of the population such as people with disabilities, due to its incorporation into school activities, labor and social. In order to carry out the research, a thorough bibliographic review of the subject under study was used, as well as field work carried out through a survey applied to people with physical disabilities in order to know the difficulties they face in relation to accessibility barriers. and an open interview aimed at the owner manager of the Ceibo Real hotel to obtain data on disability and accessibility to hotel services. With the elements obtained, we proceeded to the processing of information and the analysis of the results, which allowed us to describe the conclusions and the approach of the research proposal.