Análisis del capital psicológico y su relación con la motivación y satisfacción laboral de los colaboradores de servicio al cliente de una empresa del sector de las telecomunicaciones de la ciudad de Guayaquil.

Abstract

Psychological Capital is defined as the set of positive personality characteristics that influence the results of the objectives that people have set, while motivation is defined as an energy that leads the person towards a task to fulfill Your needs and job satisfaction is defined as the subject's compliance with your work. The present work consists in the analysis of the Psychological Capital and its relation with the Motivation and Job Satisfaction of the customer service collaborators of a company in the telecommunications sector of the city of Guayaquil. From the scientific research of Viseu et al (2016) which evidenced the relationship between Psychological Capital, Motivation and Job Satisfaction in the academic field, the main finding in this study was that Psychological Capital is related to Motivation. As a recommendation that Viseu raised for future research, the relationship between Psychological Capital and Job Satisfaction should be deepened. The hypothesis presented in the present degree work was if there is a significant relationship between Psychological Capital, Motivation and Job Satisfaction, the theory of Demands and Labor Resources was used which resulted in, if there is a relationship between the three variables, however, a more significant relationship between Motivation and Job Satisfaction was identified.