Diseño de propuesta para servicio consolidado de cargas régimen Courier en la empresa DHL Express (Ecuador) S.A.

Abstract

The main objective of the proposal is to place a new product within the portfolio of existing DHL Express (Ecuador) S.A. products that contribute profitably to the company's customers. The company where the study is carried out maintains global, regional and local infrastructures. In the same there is this product that is to consolidate cargo for a differentiated transport with a longer transit time and a freight cost more competitive in the market. Several processes and departments were analyzed which are seen their intervention in this new product, the benefit for the company and consumer was reviewed. By means of a cost-benefit analysis it can be identified that the product is profitable and it will be possible to have higher weekly load volume. We analyzed the operational and customs process involved in the product to be added to the product portfolio where it does not affect the internal logistics of the import process currently handled by the company. Always thinking about continuous improvement that can lead to customer loyalty that will make it profitable in business, processes are reviewed for improvements throughout the process from collection to delivery.