Propuesta de un sistema de gestión de inventario para una estación de servicio en la ciudad de Milagro.

Abstract

This research aimed to propose an inventory management system for a service station located in the city of Milagro, with the purpose of strengthening fuel inventory control and reducing the economic losses generated by inventory discrepancies. The study was conducted using a mixed-method approach, with applied, descriptive, field, and documentary research, using non-participant direct observation, unstructured interviews, and a review of internal documents related to sales, inventory, and fuel losses as data collection techniques. The results identified deficiencies in the current measurement and control processes, with a shortage of 3,389.14 gallons recorded in September 2025, equivalent to an economic loss of $9,082.88. In response, the implementation of an integrated management and electronic tank measurement system was proposed, complemented by improvements in operating procedures and organizational structure. The financial evaluation determined an investment of $23,107.81 and an estimated annual net cash flow of $51,624.08, with an approximate payback period of 5.4 months. It is concluded that the proposal constitutes a viable alternative for strengthening inventory control and improving the management of the service station.