Diseño de un Modelo de Indicadores de Gestión de la Calidad para evaluar los Procesos de Atención en Salud en un hospital de la Red Publica Integral de Salud.

Abstract

Quality of healthcare is a fundamental element in ensuring safe, efficient, and patient-centered services. The objective of this research was to design a quality management indicator model to evaluate healthcare processes in a hospital belonging to the Comprehensive Public Health Network (RPIS). The methodology employed a quantitative approach based on documentary analysis of regulations, scientific literature, and historical data related to quality management in healthcare facilities of the Ministry of Public Health. The study adopted the Quality Assurance Triangle as a reference framework for monitoring and evaluating healthcare processes. The results revealed the need to strengthen quality measurement mechanisms through standardized indicators capable of assessing institutional performance and supporting decision-making processes. Based on this analysis, a proposal of process and outcome indicators applicable to healthcare facilities within the RPIS was developed. It is concluded that the implementation of a quality management indicator model will contribute to the continuous monitoring of healthcare processes, facilitate the identification of improvement opportunities, and strengthen the quality of care provided to users.