La influencia de la resiliencia en el desempeño laboral, de los profesionales de la salud del área de emergencia del hospital regional 2 Dr. Teodoro Maldonado Carbo (HTMC).

Abstract

The purpose of this study is to determine how resilience influences the job performance of healthcare professionals at the Teodoro Maldonado Carbo Hospital. The research employs a mixed-methods approach, combining qualitative and quantitative methods, with a non-experimental design. Documentary and historical research was conducted, along with surveys administered to the 83 employees comprising the study's finite sample. The Wagnild and Young Resilience Scale was used to measure resilience, while job performance was analyzed using a specific survey designed to assess this factor in healthcare personnel. The instruments were administered via Google Forms, and the data obtained were processed using SPSS software, allowing for data organization and the establishment of relationships between the variables studied. The results show that 46% of the professionals exhibit a medium-high level of resilience, with a higher prevalence among male staff. Furthermore, the correlation coefficient reaches a positive value of 0.51, confirming the hypothesis that a higher level of resilience is related to better job performance. Based on these findings, the study proposes strategies focused on strengthening the mental, physical, emotional, and spiritual dimensions of resilience through mental exercises, conflict resolution training, emotional activities, motivational actions, and physical fitness assessments.