Prototipo de chatbot con utilización de IA para atención a estudiantes de la Facultad de Ingeniería.

Abstract

This proposal develops a Chatbot prototype using AI in the WhatsApp application, which seeks to provide answers to academic and administrative inquiries or questions for students of the Faculty of Engineering at the Catholic University of Santiago de Guayaquil. The project was born as an innovative solution to optimize communication between the faculty and its student community, leveraging a messaging application that is widely used daily and accepted. For the development of this protopyte, PHP, MySQL, HTML, JavaScript, AJAX and JSON tools have have been used. Also an integration with WhatsApp business API and use of OpenAI natural language procesing. As described previewsly, this ensure a fast, trusted and adaptable service to intitution and students needs. The results show that the Chatbot contributes significantly to reducing response times, reducing administrative burden, and, ultimately, strengthening student support processes. We can also conclude that this tool constitutes a relevant contribution within the framework of the digital transformation of higher education.