Evaluación de la satisfacción de los pacientes atendidos en procedimientos restauradores en la clínica restauradora II de la Universidad Católica de Guayaquil.

Abstract

Introduction: Avedis Donabedian established a healthcare quality evaluation model based on structure, process, and outcome, elements that remain fundamental in assessing dental care. Currently, ensuring high standards of quality represents a constant challenge, as barriers that affect patient experience persist. In this context, the patient’s perspective is essential, since satisfaction is associated with treatment adherence, trust, and continuity of care. Objective: Determine the level of satisfaction among patients receiving restorative procedures at the dental clinic of Universidad Católica Santiago de Guayaquil (UCSG). Materials and Methods: The study was approved by the corresponding ethics committees and designed as a quantitative, cross-sectional, descriptive-observational study. The sample consisted of 70 adult patients, selected according to inclusion and exclusion criteria, who answered a survey based on the Servqual model with 10 questions addressing five variables: patient perception, process quality, structural conditions of the clinic, dental service, and treatment outcome. Results: showed that more than 50% of respondents reported being very satisfied in all evaluated aspects, highlighting the cordial treatment of students, the explanation of procedures, the hygiene and comfort of facilities, the confidence generated during care, and the clinical and esthetic outcomes obtained. Conclusion: patient satisfaction in the UCSG Restorative Clinic II was predominantly positive, reflecting an adequate academic and clinical performance by dental students.