Evaluación de riesgos psicosociales en el desempeño laboral del área técnica de una empresa de telecomunicaciones de Milagro, Ecuador.

Abstract

This case study assessed workplace psychosocial risks for 65 technical operators working at a telecommunications company in Milagro, Ecuador. The primary objective was to assess psychological risks and describe their impact on the performance of technical specialization work in the areas of installation, maintenance, repairs, specialized technical support, and general labor. The approach of this assessment is primarily quantitative within a descriptive framework. The instrument used was the Ecuadorian Ministry of Labor's Psychosocial Factors Assessment, which was administered using a census approach and achieved a response rate of 96.9%, with a total of 63 technicians participating. This questionnaire is structured around eight risk factors: workload, work pace, technical skill development, specialized leadership, specialized and technical control spans, work organization, recovery, peripheral work, recovery support, and other relevant factors, including factors specific to the technical environment. The results obtained indicate that there is a higher level of risk for Installation Technicians with 3.1 points on the scale, followed by Repair Technicians, who obtained 2.9 points, Maintenance Technicians, with 2.7, and finally Specialized Support Technicians with 2.5 points, with regard to psychosocial risk burden.