Propuesta de mejora del proceso de compra en la empresa Intercommerce.

Abstract

The main objective of this research is to analyze the current process of the purchasing department of the Intercommerce company, in order to develop an improvement proposal to optimize management, reduce costs and increase its operational efficiency, since it has a problem in approval of orders. To achieve the general objective of the project, different theories for process improvement were first analyzed and studied, within these we have Six Sigma, Porter's 5 Forces, Just In Time, Theory of Constraints TOC, and CMMI Process Model. The study of these theories helped to know which are the best options for process optimization; however, a number of 9 interviews were developed with collaborators, experts and suppliers. These interviews were carried out in person, via calls and via email, the questions were open, to learn more about the current process of the purchasing department in the case of collaborators, in the case of experts to learn more about their experience in this area and obtain important information that helps the development of the research. Likewise, open questions were developed with the collaborators, to know their management within the process. These results helped define a solution to the company's main problem, which is the implementation of KPIs and automation systems such as SAP.