Percepción de la calidad en la enseñanza universitaria según la modalidad de estudio en instituciones de educación superior en la ciudad de Guayaquil.

Abstract

This research analyzes the perception of students about the quality of university teaching in different modalities of study. The main objective of this degree work is to analyze the perception of the quality of teaching in university students in the city of Guayaquil, considering the different study modalities in which they are enrolled, the research approach was quantitative, descriptive, transversal and non-experimental in design. The deductive method was applied and the instrument of the SERVPERF model was used in which a sample of 407 students from different study modalities enrolled in different Higher Education Institutions in the city of Guayaquil was obtained. The statistical analysis was carried out with SPSS version 20 software, which made it possible to interpret the differences in the perception of quality according to the study modalities. The findings confirm that there are significant differences in the perception of quality between study modalities, which highlights the importance of developing specific strategies that approximate the needs of each modality, with the aim of optimizing the educational experience and guaranteeing quality standards highest in the different Higher Education Institutions in the city of Guayaquil.