Relación entre clima organizacional y desempeño de los servicios públicos del Hospital Francisco de Icaza Bustamante.

Abstract

This study aims to examine the relationship between organizational climate and work performance among healthcare personnel at the Francisco de Icaza Bustamante Hospital. A quantitative approach was used, collecting data through surveys. The sample consisted of 289 employees from various hospital departments. Findings indicated a significant association between organizational climate and work performance (χ² = 14.97, df = 4, p = 0.021), with a moderate correlation (Cramer's V = 0.64). Based on these results, it is recommended that hospital management implement training programs, encourage active participation in decision-making, and promote work-life balance. Regular assessments of organizational climate and work performance are advised to track progress and guide improvement strategies, offering the hospital an opportunity to enhance service quality while providing insights applicable to other public healthcare institutions.