El clima organizacional y la satisfacción laboral en trabajadores del área operativa en una empresa manufacturera de la ciudad de Guayaquil.

Abstract

This research studies the organizational climate and job satisfaction of employees in the operational area of a company dedicated to the manufacture and marketing of plastic containers. This research was developed from the results of the applied survey of organizational climate and job satisfaction to the operational area of the organization, seeking to establish the relationship between these two variables, with the main objective of contributing to their quality of life. The central axis in this research was Rensis Likert's Organizational Climate Theory, taking into account the climate dimensions proposed by the author, for the elaboration of our own instrument. The research approach was mixed, the instrument applied was the Organizational Climate and Job Satisfaction survey with a total of 65 questions; In addition, we use tools such as structured interviews and focus groups, with the purpose of knowing the perception of the collaborators on the aforementioned variables. Among the most relevant results of this study, it is mentioned that the employees have a very high esteem for the Training Plan that the company has, however, they consider that the training they receive is very basic, so they would like to have more technical training and related to its management. They consider that the company is innovative, works in an organized manner, with excellent internal and external communication channels, that they have wellness plans that cover most of their needs, and that they also feel that they work in a safe environment. However, they consider that it is necessary to place emphasis on developing leadership in their immediate bosses. They perceive that there is no relationship of trust with their leaders or effective feedback on the work they do.