Evaluación de los procesos y su incidencia en la productividad para mejorar la satisfacción laboral del tele-vendedor en la empresa de cervecería nacional.

Abstract

This work aims to analyze the processes and productivity to improve the job satisfaction of the telemarketer in a national brewery, from defining the theoretical foundation on the job satisfaction of the telemarketer and its influence on productivity, establishing the current situation on telemarketer job satisfaction and its influence on productivity, define the research methodology on telemarketer job satisfaction and its influence on productivity, and propose strategies to improve telemarketer job satisfaction and sales processes. telemarketer. Asking ourselves how the processes affect the productivity and job satisfaction of the telemarketer in the national brewery company, about recognizing that the satisfaction of the work personnel is vital for a company; This allows sustainability and permanence in the market by maintaining a competitive work rate. Concluding in this work, the approach of a proposal to improve the processes of the telemarketer, proposing the following strategies, training in the latest regulations and best practices for the generation of flexibility and adaptability to organizational changes, reviewing the internal policies of the organization to focus on improving the work environment and be able to provide an improvement in productivity and generate performance improvement plans based on the results of periodic evaluations.