Influencia del estrés en el desempeño laboral en los empleados de las empresas privadas de Courier de Guayaquil en el periodo 2020-2021.

Abstract

The purpose of this study was to determine if there is a relationship between Burnout and job performance in employees of courier companies in the city of Guayaquil. For this purpose, a methodology was established that consisted of a quantitative cross-sectional study and it was of correlational type, too. In addition, 367 surveys were carried out to collect data with two validated questionnaires and data analysis tools such as SPSS version 21 and the Excel program were used. In the review of the literature, it was possible to extract the determining dimensions to measure both Burnout and job performance. In the case of Burnout, emotional fatigue, personal accomplishment, and depersonalization can be pointed out as the key dimensions to measure it. Likewise, regarding job performance, the key dimensions to quantify it were task performance, behavior and performance in the context. It was found that based on the results obtained, Burnout had a strong inverse or negative correlation with the job performance of the employees of the courier companies in the city of Guayaquil in the period analyzed. In the same way, it was possible to demonstrate that age and sex were not factors that were related to Burnout Syndrome or job performance. In short, for all these correlations, a p-value lower than the alpha value was obtained, so it can be asserted that there was statistical significance in these relationships.