Nivel de satisfacción de los servicios veterinarios ofrecidos a los pacientes que acuden al CAV de la Universidad Católica Santiago de Guayaquil.

Abstract

The purpose of this research work is to know the perception of users who attend the Veterinary Academic Office of the Faculty of Technical Education for Development of the Santiago de Guayaquil Catholic University, to strengthen attention. Having a record through tools such as surveys is of the utmost importance, since it leaves a record of the opinions of people directly related to the place and will lead to improvements. The CAV is a place of education, where the students of the career, Teaching Physicians and Interns of this or another University, allow to help the growth of professional development, where practical trainings are carried out that will directly influence their future, that is why therefore, measuring the level of satisfaction with the services provided is important. The CAV resulted in a very high level of satisfaction above 90%, in the 100 samples taken, in terms of its services offered, and it was possible to draw a conclusion, that, when looking at the statistics, it was determined that the level of The perceptions of the infrastructure did not influence the opinions of the service as such, but in the same way, it was suggested to the CAV to pay more attention and supply certain needs such as the lack of medicines and equipment, since the statistics showed that there are important deficiencies that they need to be fulfilled to achieve the objectives, for this reason it is recommended to carry out a selfmanagement plan, since it will benefit the CAV, the pet guardians and the students directly.