Incidencia del Síndrome de Burnout en el desempeño del personal de salud del área de emergencia de una Institución Pública de Salud.

Abstract

In Ecuador, several cases of Burnout syndrome have been detected, which affects the productivity of workers, and implies a problem for the health system. Burnout syndrome has gained ground in public hospitals, the incidence of the syndrome in professionals is higher, standing out since the start of the covid-19 pandemic. The objective of the research is to determine the incidence of burnout syndrome in the job performance of health personnel in the emergency area of a public health institution, to design an improvement plan that allows improving the performance of workers. The study is not experimental, cross-sectional with a quantitative approach and descriptive scope, it was carried out on a sample of 148 workers who work in the emergency area of a public health institution; For this, 2 work instruments were used, such as the Burnout Syndrome questionnaire and the job performance questionnaire. The study emerged that some of the workers have fatigue and depersonalization, evidencing a slight burnout syndrome among the collaborators; Regarding job performance, it was shown that workers have levels above the average in all subscales, evidencing good job performance in the area. It was concluded that the burnout syndrome does affect the work performance of workers.