Diseño de un plan de mejoramiento de procesos empresariales en una clínica de tercer nivel en la ciudad de Manta.

Abstract

The objective of this research work is to analyze the business processes in a third level clinic in the city of Manta for the design of an improvement plan. The achievement of this objective is done through quantitative research, with a non-experimental design, descriptive in scope, cross-sectional and application of the deductive method that considers 145 administrative officials belonging to the clinic as a study sample, since the processes business are measured from the point of view of human talent management. Once the survey was applied, the results showed that the strategies at their different levels such as planning, organization, direction and control require immediate attention, since there is little inclusion of the staff in decision-making, lack of support from their coworkers, little authority, poor communication, lack of processes to evaluate their performance and lack of education programs that develop the individual skills of the human team. Based on the above, it is concluded that only through an improvement plan that includes a human resources policy, performance indicators and a continuing education program will human talent be efficiently managed.