Satisfacción de la población atendida por los posgradistas de Medicina Familiar y Comunitaria del Centro de Salud Primavera 2. Año 2021.

Abstract

Background: The level of satisfaction of the population served by postgraduate Family and Community Medicine doctors becomes important as it is the strengthening axis of the first level of care, complementing primary health care and becoming an important marker to measure the quality perceived by the patient. Here is the interest of describing the level of satisfaction of the population assigned to graduate students. Methods: The research was observational, descriptive, cross-sectional. A sample of 350 people belonging to the populations assigned to the postgraduates of the Primavera 2 Health Center was carried out, to whom a survey was applied in part by the author and using the PDRQ-9. Results: The young adult population predominated, being: 20 to 24 years old, the highest percentage participated with 14.6%. The female sex prevailed 56.6% vs the male 43.4%. The surveyed population was mixed in 78.3%. 91.7% of the population expressed that the care process was between excellent and good, 89.1% stated that the doctorpatient relationship was satisfactory, in addition it was found that overall satisfaction is very satisfactory and average satisfactory with 82 , 9% and 16% respectively. Conclusions: The level of satisfaction of the population attended by the postgraduates of Family and Community Medicine was mostly very satisfactory. The lack of medicines, the shortness of time in care and the limitations in the care process caused by Covid-19, probably influenced the dissatisfaction results.