Diseño de Indicadores clave para medir el desempeño de la logística de transporte en la compañía XYZ.

Abstract

This research called "Design of Key Indicators to measure the performance of transport logistics in the XYZ company", was born mainly as an analysis of the operations carried out within the XYZ company in regards to its transport logistics chain. It was raised with the purpose of measuring the performance of the dispatch times at the loading and unloading points used in its transport fleet offered to its clients, in order to propose an improvement proposal through key indicators so that its transport logistics become more efficient, thus improving the management of the organization's resources and increasing its profitability. The methodology applied is of an exploratory - quantitative type, and it was possible to determine the factors that produce delays in the dispatch of the cargo, among the most common is the lack of commitment or incentive on the part of the carrier, the excessive use of transport units per customer, and the lack of communication between those interested in the procedure.