Propuesta de un sistema administrativo eficiente para el GAD Municipal la Maná.

Abstract

Public administration must be efficient and effective, key elements of quality. For this reason, the present research aims to analyze the management and administrative processes of the La Maná Municipal GAD in order to propose an efficient organization proposal that meets the institutional purposes. For this purpose, a bibliographic referential framework was established about the theoretical conceptualization of the variables public administrative management and quality of municipal services. It was also diagnosed, through empirical scientific methods and the application of administrative diagnostic tools, the type of administrative management that is carried out in the Municipal GAD La Maná, in order to propose the implementation of an efficient administrative system to improve the quality of municipal services. For data collection, a sample of 108 public officials was used, who were surveyed by which weak factors that need to be reinforced to achieve quality in public services were determined. As a transversal axis of the investigation, the question was raised: How will the implementation of an Administrative System of Quality Management affect the GAD Municipal La Maná? and in response to it, among one of the main conclusions reached with this study, it is stated that although the GAD has administratively reinforced areas, it is necessary to intervene in others that could be the cause of past and future calls for attention by the control and audit entities.