Propuesta de modelo de gestión por procesos para el servicio e imagenología del Hospital Municipal de la Mujer y el Niño de la ciudad de Cuenca.

Abstract

The general objective of this project consist of the Process Management Model Proposal for the imaging service of the Municipal Hospital for Women and Children of the city of Cuenca. The methodology was quantitative approach, non-experimental type, descriptive scope. The Client Satisfaction Questionnaire (CSQ-8) was applied to external users. In total, the data of 14 internal users and 384 external users were analyzed. With the results, it was detected that the central problem of the imaging service is mainly due to the low quality related to the time of attention and delay in the radiological reports of the service. The purpose of the proposal as a Process Management Model is to apply different strategies and activities to improve the imaging service of the Municipal Hospital for Women and Children of the city of Cuenca.