Los métodos alternativos de solución de conflictos en línea dentro del comercio electrónico.

Abstract

In the context of electronic commerce, it is possible to resolve disputes arising from this medium using alternative dispute resolution methods and the most efficient and agile way to apply these methods is by the same route that the conflict originated, that is, electronically. For this, the advantages of the ODR (Online Dispute Resolution) mechanisms must be understood and how convenient it would be to apply this method in the country, since if applied correctly it would generate greater security in electronic commerce users, it would simplify the costs of solving a conflict, would shorten the time in which an agreement is reached and because it is online it could be carried out from anywhere in the world, benefiting both the provider of goods or services and the users, but to achieve this, it´s necessary to raise awareness among future users of these services as well as the authorities of the country.