Calidad de la atención de salud a pacientes hipertensos atendidos en el centro de salud Guasmo Central año 2021.

Abstract

The quality of health care confirms that each patient can receive the most appropriate diagnostic and therapeutic services to achieve optimal health care and maximum satisfaction with the process. Objective: To determine the quality of health care for hypertensive patients treated at the Guasmo Central Health Center. Year 2021. Design: Descriptive, Quantitative, Cross-Sectional, Prospective. Technique: Direct observation. Instrument: Survey and Questionnaire SERVQHOS-E. Population: 200 hypertensive patients from the health center under study. Sample: 80 hypertensive patients treated at the Guasmo Central Health Center during the period from March to April 2021. Results: (36%) patients from 36 to 45 years old; (69%) male; (96%) from urban areas; (38%) married marital status; (45%) secondary educational level; (76%) the professionals' interest in solving the problems was much better than they expected; (66%) the waiting time was as expected; (62%) the provision of aid was much better than expected; (40%) the trust they received was as expected; (38%) received personalized treatment as expected; (42%) received confidence from staff as expected; (66%) feel very satisfied with the care provided by the nursing staff. Conclusion: It is evident that hypertensive patients rate the quality of health care as very satisfactory; therefore, these evaluations should continue to be developed to improve performance and provide better care for hypertensive patients at this health center.