Análisis y formulación de estrategia general para preparar la adopción de la cultura DevOps en matrices bancarias de la ciudad de Guayaquil.

Abstract

This degree work contains general guides that are used as a reference to prepare for the adoption of the DevOps culture in banks with headquarters in the city of Guayaquil. The research used was exploratory, since surveys were made for bank officials to find out their current status regarding the creation and delivery of software to their clients, and interviews were conducted with consultants (two national and one international) so that, based on their experience, obtain the guidelines and recommendations for the formulation of the guidelines. The guides have 3 matrices and a general roadmap, starting with an interview guide matrix for gathering information, which contains: roles / areas for interviews, suggestion of documentation to obtain, suggestions of mechanisms to obtain information; for the evaluation and calculation of the maturity level of the banks, the evaluation matrix was formulated which contains a series of questions to evaluate the 3 main aspects of DevOps: culture and people, practices and processes, and technology and automation, as well as a General DevOps maturity matrix, both matrices were created using the 5 levels of the CMMI approach recommended by the interviewed consultants and from investigations performed from different sources such as consultant MediaTek Consulting Hub whose work was provided. For the general road map, five phases are proposed and in each one of them the 3 evaluated aspects of the maturity matrix will be followed. Finally, a matrix of tools recommended by DevOps is proposed, which were classified according to the phases of the life cycle of this culture, containing costs and key characteristics of each proposed tool.