Gestión de procesos y la influencia recíproca con la cultura de innovación en la Consultora Human Resource DAVI - INTALENT.

Abstract

This work seeks to analyze the reciprocal influence between process management and the culture of innovation within the Human Resource DAVI consultancy. Previous research has shown the relationship between process management and the culture of innovation, for example, Robayo (2015) and Mallar (2010). On the other hand, Naranjo and Calderón (2015) show the relationship between organizational culture and process management. The method used was a mixed approach, an interview with the General Manager and semi-structured focus groups made up of the Administrative Manager and financed, Administrative Assistant and Consultants were used as qualitative tools, as for the quantitative tool a survey was applied to measure the level of the perception of variables. The research has a non-experimental cross-sectional design, because the variables were observed and analyzed in a single moment. During the analysis of results to determine the existence of a relationship, the Pearson coefficient and the determination were used, on the other hand, to show its reciprocity, the calculation was made between the management of processes with the culture of innovation and vice versa. Both the value of the Pearson coefficient and the determination was 1, showing a positive reciprocal influence between the variables. It is concluded that the organization has well-defined characteristics of process management, innovation culture traits and the existence of a reciprocal influence on among the variables and it is recommended to promote the innovation culture working in tandem with the management of processes as a regulator of change.