Propuesta de modelo de gestión para el yate turístico Infinity en el destino Galápagos, Ecuador.

Abstract

The Repregal Company is an ecuadorian enterprise involve with the tourist service, in exclusively at Galapagos Archipelago; this business organization does not count with an well established management model so there are inconveniences when providing quality service to passengers. At the same time, there is not stipulated processes have been defined to control work within the organization, adding that there is no good communication between the staff, so resulting an incoordination on board the yacht between the administration and the crew. In sum, There is a work team, but with poor coordination of their competencies within Repregal. Thus, the main objective of this research was designed an administrative management model proposal for the Infinity Tourist Yacht that cover the tourist route of Galapagos, Ecuador. In this research were used the depth interview for the effect of theorists methods that served as the basis for theoretical contextualization and subsequent development of proposal. To validate the acceptance and importance of the proposal, a survey will be applied to the personnel that make up the yacht, using descriptive statistics for the treatment of the data, interviews were also conducted with the general manager of the company and an expert in the field administration. The main results showed that when proper administrative management is not part of an entity, the service provided is not the most appropriate. If it concludes, then, through an administrative management model, adequate management of area can be achieved, not only on a yacht but on any type of entity.